A Little Something More

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You never know where an introduction will lead... or how doing just a little more than expected will be received.
A small 10-room hotel initiated a contract with us ... we went over to work out details and get the first load.
When we returned the laundered linens, the first thing the owner said was:
"You even washed the bags!"
Of course we washed the bags ... they're canvas.
Plus, we weren't going to put clean sheets and towels in unclean bags ... first impression is everything.
Evidently the previous laundry service never thought to wash the bags as well as the linens.
Not only did we get the contract for the 10-room hotel, but the owner also wants us to do the laundry for several other bed-and-breakfast and rental apartments that he manages around Lviv.
Simple example, and two points noted: 
1. What may seem like a small order can lead into larger orders.
2. Do something extra and unexpected ... like wash the canvas bags.